My wife Joan and I will do everything in our power to ensure your satisfaction. We are extremely committed to you and to our family-owned business.
We realize that no one is perfect; however, we do have high expectations of our services; and when we don't deliver to our own high standards, we feel we owe you and will make every reasonable effort to satisfy you.
Accuracy
If you find a mistake we've made on your custom home plans, please let us know immediately. We'll correct the error and take action as needed to get you down the road without any more trouble.
Responsiveness
If you have questions or problems with any Riverside Home Designs plan, shop drawing, or any architectural drafting work we have performed, just call or come by. If we cannot resolve your problem on-the-spot, we pledge to follow up with you by the end of the next business day.
Reliability
If you have a deadline, and we agree to meet it, you can rest assured that we will do everything in our power to get the job done for you on-time.
Courtesy
If you feel one of our representatives has been less than courteous, please notify us so we can address the situation and take the appropriate action.
Additionally
We strive to meet your individual needs and deliver custom home design products and services at the highest level. We're committed to developing a long-term, mutually satisfying relationship . . . and we stand behind it.
After all, we believe the best advertising is by word of mouth. If you're satisfied please tell others. If not please tell us so we can take corrective action.